Department Customer Operations

Closing date 10/06/2026

Salary £28,000-£30,000

Our application process: 

Upon clicking apply on our Unify Energy website advert, you’ll be taken through to our Vizzy platform where you’ll learn more about who we are and what we do. The main driver for our success is our team, not just the skills they have but also what they add personably to our culture.

We know how hard it is to bring you, as a person, to life through a CV, so our Vizzy platform will allow you to create a much more human profile of you, your skills and your motivations. It’ll take a bit longer to apply, but ultimately you’ll be able to showcase more of you, which is what’s important to us. 

After creating and submitting your Vizzy profile we’ll get back to you within a week of submission. If it has been longer please feel free to email talent@bruntwood.co.uk 

What you’ll be doing: 

• Build and maintain strong, long-term relationships with customers. Understanding each customer's unique needs and requirements

• Act as the primary point of contact for customers, addressing inquiries and concerns promptly.

• Develop and implement retention strategies to make sure we provide the best customer experience

• Assist customers with billing inquiries, payment arrangements, and dispute resolution

• Provide information and guidance to customers on energy-efficient practices and sustainability initiatives

• Preparing and presenting business and account updates to the company’s management

• Following up with customers to ensure they are satisfied with the our services

• Contributing information to sales and marketing strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reaction.

• Onboarding new customers through our system from start to finish following our customer journey policies and procedures 

What we’re looking for: 

• Knowledge and/or experience of the Energy sector is not essential but an interest and eagerness in sustainable energy is important 

• Experience of building relationships with customers and balancing priorities

• Someone who takes satisfaction from a great customer experience, with the ability to take on feedback and look for improvements 

• A real collaborator, keen to support colleagues and be agile in a fast paced, scaling business 

• You’ll be keen to be creative and innovative, driving new and fresh ideas about customer campaigns and other company initiatives - diversity of thought is really important to us

The role is office based (5 days a week in Union [Manchester City Centre]) so you’ll enjoy working with people, collaborating with colleagues up to Director level on a day to day basis. 

What you’ll get in return: 

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too

• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you

• Sabbatical of up to 12 months so you can take a career break after five years with us

• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too

• Life assurance cover for all colleagues

• Up to 8% matched pension scheme

• Discounts & cashback at leading retailers

• Enhanced maternity / shared parental leave - 26 weeks fully paid leave

Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill