Frequently Asked Questions
Billing
How often will I get billed?
You will receive an invoice monthly for your previous month’s consumption.
How is my bill calculated?
Unify Energy manages private landlord Energy infrastructure within a building or campus to deliver and bill Energy directly to occupying tenants who otherwise would not be able to have a direct relationship with a regulated Energy supplier. Depending on your specific building and what infrastructure your landlord has deployed your bill will be calculated in one of the following ways;
In each scenario we will transparently share any information you would like access to and your friendly Account Managers are readily available to answer any questions.
How do I recieve my bill?
Usually the preferred method of billing for both us and our customers is PDF invoice via Email
Can I set up a direct debit?
Direct Debit is the preferred method of payment. You can discuss both variable and fixed DD, to organise this please contact our finance team; finance@unifyenergy.co.uk
How does Unify Energy's Pricing Work?
Your Energy Price can either be fixed or variable. This will be displayed on your bill. You will be notified within 30 days of any changes to your price.
Strugging to pay your energy bills?
If you are struggling to pay your energy bills please contact us directly on 0330 058 0580 and press 2 to connect with our credit control department. We can help you OR
The Business Debt Line- Provide free impartial advice to small businesses and the self-employed. Visit www.businessdebtline.org or call on 0800 197 6026.
Citizens Advice- Provide free, impartial advice on consumer issues such as debt and complaints. Visit www.citizensadvice.org.uk or call 0808 223 1133.
We are an Ofgem-regulated energy supplier. For more information on our regulator visit ofgem.gov.uk.
Understanding My Bill
What is CCL?
CCL (The Climate Change Levy) is an environmental tax, and is based on the energy consumption. CCL applies if your business is industrial, commercial, agricultural or a public service.
Can I get a usage report?
Absolutely, please email us on billing@unifyenergy.co.uk and your account manager will be able to send that out to you.
What’s the difference between Reads and Consumption?
Some meters will display a read that will be collected either manually or automatically each month. This will then be deducted from your prior months reads to give us your consumption for that month. These two reads will be displayed on your bill.
Some meters may be able to be read every half hour. If this is the case we will combine these consumption values at the end of the month to give us your full consumption for the month. This will be displayed on your bill as consumption. With the move towards more SMART meters and greater granularity of energy data these meters will become more common. Customers with these meters will be able to have a more detailed profile of their energy data. Something we will move towards for all customers.
What is Unify Energy's Out of Contract Rates?
Unify Energy's out-of-contract rate from 1st January 2024 for electricity is 25.46 p/kWh and gas is 5.53 p/kWh both rates have standing charges relevant to the region. You can check our OoC Standing and Capacity Charges here. If you would like further details of these standing charges please contact us on 0330 058 0580 and speak to your account manager. Out of Contract rates may be higher than an agreed contract rate, please contact you account manager to discuss our current contract rates.
Signing Up Or Leaving UE
What do I do if I'm moving out?
You can contact us on either hello@unifyenergy.co.uk or the billing team at billing@unifyenergy.co.uk. We will need the date you’re moving out and we will send you your final invoice.
Where can I send a meter read?
If you would like to send a meter reading you can email us at billing@unifyenergy.co.uk and we will update your account.
What do I do if I want to move energy suppliers?
If you have questions about moving supplier please contact us on billing@unifyenergy.co.uk for further information.
Do I have to use Unify Energy as my supplier?
In multi-tenanted buildings it is often the case that occupiers have to use the Energy supplier chosen by their landlord. This isn’t dictated by landlords or Energy supply companies but as a result of how energy infrastructure works within multi-tenanted buildings. If you are using Unify Energy because your landlord has selected us as the provider for the building it may not be straightforward to change suppliers as there may only be one incoming supply to the building that you are connected to. Unify Energy provides enhanced services so that customers in multi-tenanted buildings who are connected to the landlords supply can still have access to a regulated Energy supplier, invoices, help & support. Unify Energy addresses the Energy needs of those ‘forgotten customers’ inside multi-tenanted buildings.