Department Customer Operations

Closing date 15/01/2024

Salary £26000-32000

Description

To build and maintain relationships with customers, to retain them for extended periods of time. You will gain an extensive understanding of an organization and their needs.

What will you be doing:

• Build and maintain strong, long-term relationships with customers.

• Understand each customer's unique needs and requirements

• Act as the primary point of contact for customers, addressing inquiries and concerns promptly.

• Monitor customer satisfaction and proactively address issues

• Develop and implement retention strategies to make sure we provide the best customer experience

• Assist customers with billing inquiries, payment arrangements, and dispute resolution

• Provide information and guidance to customers on energy-efficient practices and sustainability initiatives

• Raising customer business concerns and needs to the company’s management

• Preparing and presenting business and account updates to the company’s management

• Following up with customers to ensure they are satisfied with our services

• Contributing information to sales and marketing strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reactions.

• Onboarding new customers through our system from start to finish following our customer journey policies and procedures 

What we’re looking for:

• Knowledge and/or experience of the energy sector is not essential but an interest and eagerness to learn is

• You’ll collaborate with other departments, such as marketing, customer service, and technical support, to make sure we’re providing a seamless customer experience

• You’ll actively seek feedback and improvements 

• Great communication skills

• Someone who wants to be part of a close-knit team and a great culture

• You’ll surface new and fresh ideas about customer campaigns and other company initiatives - diversity of thought is really important to us

What’s in it for you?

• 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too

• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you

• Sabbatical of up to 12 months so you can take a career break after five years with us

• Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too

• Life assurance cover for all colleagues

• Up to 8% matched pension scheme

• Discounts & cashback at leading retailers

• Enhanced maternity - 26 weeks of fully paid leave

• Interest-free loans to pursue your passions and apply for up to £2000 towards learning a new skill

• To support health and wellbeing, all colleagues will be given a fully funded healthcare cash plan and can also opt-in to free private healthcare which is a taxable benefit fully paid by us.

• We really value social wellbeing and to support this we give all colleagues 24 hours each year to give back to volunteer for charity or community initiatives and we also enjoy lots of social events too.

• To help you find the right balance, we offer 25 days + bank holidays. If that's not enough then we also throw in Birthday leave so you won't ever need to work on your Birthday. Plus if your plans mean you need more or less days then we offer the change to buy or sell extra days too.

• We care about supporting colleagues long term too, so to help you plan for the future we offer an employee-matched pension scheme of up to 8%. 

• To help you settle into parenthood you can enjoy 26 weeks full paternity or adoption leave as well as receiving a congratulatory baby bonus of £500 Net paid through your salary. We also believe in offering both parents and adopters more flexibility in how they care for their child during the first year after birth or adoption so we offer shared parental leave and 2 weeks fully paid paternity leave.