Making Commercial Energy Supply Consultative, Not Transactional.
Unify Energy Team
Fairview Homes & UE Partnership
The Partner: Fairview Homes, a dynamic developer specialising in multi-site apartment construction, needed a reliable partner to manage the complex commercial aspects of their new buildings.
The Solution: Unify Energy, providing unmatched consultation, direct account management, and a genuinely flexible approach that removes friction from multi-site energy needs.
The Challenge: A Sector Defined by Friction
For a multi-site developer like Fairview, managing meter requirements and commercial billing demands precision, technical support, and immediate responsiveness. However, as Fairview’s Utility Manager, Chris Cogan explains, their previous experience with large energy suppliers was defined by the opposite: a chronic lack of accountability and dedicated support that ultimately resulted in costly operational delays and significant friction.
As Fairview noted, "There was no dedicated account management, meaning our teams frequently spent up to half an hour on hold with call centres just to resolve simple issues such as billing queries or meter booking changes." This inefficiency, coupled with hidden maintenance charges and little on-site support, led to uncertainty and frustration across multiple departments. Fairview needed a partner that would consult, not just transact.
The Solution: Direct Access, Dedicated Expertise
Unify Energy was brought on board in June 2024 with a mandate to simplify the process. Our unique value proposition, direct access to a dedicated Account Manager and deep technical consultancy immediately transformed Fairview’s operations.
UE’s approach went beyond standard energy supply. “Unify Energy’s approach is genuinely consultative and flexible,” Fairview stated. “Unlike other suppliers that offer rigid packages, UE took the time to understand Fairview’s operational needs and worked tirelessly to design a bespoke energy solution capable of supporting our technical, site, and accounts departments simultaneously.”
This partnership model proves its value when complex projects hit unexpected snags. During a multi-site development, last-minute changes to the meter installation schedule threatened weeks of delay. However, as Chris explains, “Charlotte, our dedicated Account Manager, immediately understood the situation and engaged with the meter installation company, escalated the issue directly, and ensured our revised deadlines were met without impacting the broader programme. The proactive approach prevented costly downtime and maintained continuity.”
The Outcome: Clarity and Efficiency
The biggest measurable win for Fairview has been the return of time and focus to their core business - Building:
“Having direct access to a dedicated Account Manager has completely transformed our experience. Queries that once took days to close are now handled within hours,” Chris confirmed that this has significantly reduced administrative overhead and allowed their teams to “focus more on project delivery rather than problem-solving.”
Furthermore, the partnership itself proved adaptable. While UE’s setup initially required some alignment, the team’s willingness to evolve their service around customer feedback stood out. Fairview found this “genuine commitment to adaptability and problem-solving” to be both rare and valuable, resulting in a collaborative rather than purely transactional relationship.
Chris concluded by stating, “Our partnership with Unify Energy has brought clarity, efficiency, and reliability to what used to be a difficult process. Their hands-on account management, technical expertise, and proactive communication have simplified meter coordination and streamlined billing across multiple active developments. For any business managing diverse sites and evolving energy requirements, Unify Energy provides the tailored, accountable, and responsive service that’s often missing in the sector.”
