Department Systems

Closing date 13/02/2026

Salary £26,500pa

Key responsibilities:

To coordinate and manage all physical metering sitework activities, from new connections to removals. You will act as the primary liaison between customers and technical teams to ensure site works are completed safely, efficiently, and accurately.

What will you be doing:

• Pre-site visit assessment: Liaise with customers to obtain site contacts, site-specific details and safety information required prior to any job booking

• Siteworks coordination: Liaise with customers and metering agents to coordinate site visit tasks across the full lifecycle of metering, including installation, removal, fault resolution and exchanges for both gas and electricity.

• Communications & Issues: Serve as the primary point of contact for ensuring customers are aware of necessary information prior to any site visit and resolving on-site issues should they arise during the works.

• Quoting and invoice validation: Prepare and provide accurate metering job quotes to customers and validate all meter installation and site visit invoices to ensure financial accuracy.

• Project facilitation: Oversee specific customer metering projects where multiple installations or removals are required, ensuring customer deadlines are met and works are completed as efficiently as possible.

• Performance Tracking: Report on site visit outcomes and project milestones to company management to ensure service level agreements are met.

• Quality Control: Follow up with customers after site visits to ensure they are satisfied with the service provided.

What we’re looking for:

• Operational Excellence: Strong organisational skills to manage multiple site visits and projects simultaneously, factoring in customer requirements and industry-agreed standards

• Technical Curiosity: While direct experience in siteworks is not essential, an eagerness to learn the mechanics of energy is vital.

• Clear Communication: The ability to translate technical site requirements into clear information for customers and internal teams.

• Collaborative Spirit: You will work closely with other departments to ensure a seamless customer journey from initial contact to project completion.

• Analytical Eye: Precision in validating invoices and assessing project results to protect commercial interests.

What’s in it for you?

• 25 days holiday, plus you get your Birthday off work - and if that’s not enough, you can also buy & sell holidays too

• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you

• Sabbatical of up to 12 months, so you can take a career break after five years with us

• Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt-in basis too

• Life assurance cover for all colleagues

• Up to 8% matched pension scheme

• Discounts & cashback at leading retailers

• Enhanced maternity - 26 weeks of fully paid leave

• Interest-free loans to pursue your passions and apply for up to £2000 towards learning a new skill

• To support health and wellbeing, all colleagues will be given a fully funded healthcare cash plan and can also opt-in to free private healthcare which is a taxable benefit fully paid by us

• We really value social wellbeing, and to support this, we give all colleagues 24 hours each year to give back to volunteer for charity or community initiatives and we also enjoy lots of social events too

• To help you find the right balance, we offer 25 days + bank holidays. If that's not enough, then we also throw in Birthday leave so you won't ever need to work on your Birthday. Plus if your plans mean you need more or fewer days then we offer the chance to buy or sell extra days too

• We care about supporting colleagues long term too, so to help you plan for the future, we offer an employee-matched pension scheme of up to 8%

• To help you settle into parenthood you can enjoy 26 weeks full paternity or adoption leave as well as receiving a congratulatory baby bonus of £500 Net paid through your salary. We also believe in offering both parents and adopters more flexibility in how they care for their child during the first year after birth or adoption so we offer shared parental leave and 2 weeks fully paid paternity leave